Documentation
Agent not detected
If Checkup shows the Agent not detected message, check the following possible causes.
Why an agent may not be detected
- Checkup Agent is not installed
Install Checkup Agent on the computer that will run it. See Download Checkup Agent for the available downloads.
- Checkup Agent is not linked to the current station
Check that the agent is linked to the station currently selected in Checkup. An agent linked to a different station will not be detected for this station.
- The computer running Checkup Agent is offline
Check that the computer running Checkup Agent has an active internet connection. The agent cannot be detected while it is disconnected from the internet.
